Welcome to FLAGLA LENDING LTD ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit our website, use our online services, or apply for credit products through our mobile application.
1. Information We Collect
To provide you with secure digital lending services, we collect several types of information:
- Personal Identity Data: Full name, date of birth, residential address, photograph, and national identification details.
- Contact Data: Phone number and email address.
- Financial Data: Bank Verification Number (BVN), bank account number, and debit card details.
- Device & Risk Profile Data: Mobile device specifications, operating system version, SMS logs related to financial transactions (used solely for automated credit risk assessment with your explicit permission), and IP address.
2. How We Use Your Data
We process your personal information under the following legal bases and purposes:
- Identity Verification: To verify your identity and prevent fraud using BVN verification services linked with licensed Credit Bureaus.
- Credit Scoring & Decisioning: To evaluate your creditworthiness, calculate loan limits, and determine interest rates dynamically.
- Disbursement and Repayment: To transfer approved loan funds to your bank account and process repayments.
- Legal & Regulatory Compliance: To comply with directives issued by the Federal Competition and Consumer Protection Commission (FCCPC), the Money Lenders Act, and central banking rules.
3. Sharing of Your Information
We do not sell your personal data. We may share your information only with:
- Licensed credit reference bureaus to update credit score records.
- Payment processors and banks assisting in disbursement and repayment processing.
- Regulatory or law enforcement agencies when legally required under Nigerian laws.
4. Data Security
We implement strict administrative, technical, and physical security measures to protect your information. All data transmitted through our web services and mobile clients is encrypted using 256-bit Secure Socket Layer (SSL) protocols and stored securely on cloud servers with ISO compliance.
5. Your Legal Rights Under NDPR
Under the Nigeria Data Protection Regulation (NDPR), you have the right to:
- Request access to the personal data we hold about you.
- Request corrections to any inaccurate or incomplete data.
- Request the erasure of your personal data, subject to outstanding loan contracts.
- Withdraw your consent to data processing at any time.
6. Contacts for Data Concerns
If you have any questions, concerns, or complaints regarding this Privacy Policy or our data handling practices, please contact our Data Protection Officer (DPO) at:
Email: help@flagla.ng
Physical Address: Kelani Street, Ade-Alu Bus Stop Off Abeokuta Expressway, Iyana Ipaja, Alimosho, Lagos State, Nigeria.